RACE is building and deploying India's most advanced battery-swapping infrastructure for use in 3-wheelers and 2-wheelers. We are a deep-tech start-up building and pushing the boundaries of battery-swapping technology. RACE was founded in Hyderabad in 2018 by two BITSian alumni with the intention of accelerating the electric vehicle adoption in India.
Roles & Responsibilities:
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Take care of Battery Availability issues, Battery communications status, Runner Boys Co-ordination, Rakshak Requests
Qualification & Skills:
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent preferred.
Minimum 1 year of work experience in relevant role.
If you are interested, please write to us at
moulika@racenergy.in
orShare your resume tothis Whatsapp number
: 6300621319
Job Types: Full-time, Permanent
Pay: ?18,000.00 per month
Benefits:
Flexible schedule
Paid sick time
Paid time off
Provident Fund
Schedule:
Day shift
Morning shift
Rotational shift
Weekend availability
Supplemental Pay:
Overtime pay
Shift allowance
Experience:
2years: 1 year (Required)
Language:
Hindi (Required)
Telugu (Required)
Location:
Kothaguda K.V.Rangareddy, Hyderabad, Telangana (Required)
Work Location: In person
Speak with the employer
+91 9121457607
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