Job Description

Overview

RACE is building and deploying India's most advanced battery-swapping infrastructure for use in 3-wheelers and 2-wheelers. We are a deep-tech start-up building and pushing the boundaries of battery-swapping technology. RACE was founded in Hyderabad in 2018 by two BITSian alumni with the intention of accelerating the electric vehicle adoption in India.

Roles & Responsibilities:

Manage large amounts of incoming phone calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Take care of Battery Availability issues, Battery communications status, Runner Boys Co-ordination, Rakshak Requests

Qualification & Skills:

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

High school diploma or equivalent preferred.

Minimum 1 year of work experience in relevant role.

If you are interested, please write to us at

moulika@racenergy.in

orShare your resume tothis Whatsapp number

: 6300621319

Job Types: Full-time, Permanent

Pay: ?18,000.00 per month

Benefits:

Flexible schedule Paid sick time Paid time off Provident Fund
Schedule:

Day shift Morning shift Rotational shift Weekend availability
Supplemental Pay:

Overtime pay Shift allowance
Experience:

2years: 1 year (Required)
Language:

Hindi (Required) Telugu (Required)
Location:

Kothaguda K.V.Rangareddy, Hyderabad, Telangana (Required)
Work Location: In person

Speak with the employer

+91 9121457607