Job Description

: Customer Care Executive - Food Industry (Techno-Sales)

Location: Tripunithura
Department: Sales and Customer Support
Reports To: Marketing Manager / Sales Head

Position Overview

We are seeking a Customer Care Executive with a strong understanding of food ingredients and techno-sales processes. The ideal candidate will act as a key liaison between customers and the R&D department, addressing client queries about ingredient applications, mixing procedures, and testing methods, while ensuring timely and accurate communication to enhance customer satisfaction and trust.

Key Responsibilities

Interact with customers to handle technical and non-technical inquiries regarding food ingredient usage, mixing procedures, and testing standards.

Liaise with the R&D department to obtain clarifications or test results related to client queries or product customization needs.

Communicate technical information and R&D feedback clearly and accurately to clients.

Maintain records of all customer interactions, queries, and resolutions in CRM systems.

Support the sales team by providing product recommendations based on customer requirements and technical data.

Ensure follow-up with clients post-resolution to confirm satisfaction and maintain long-term relationships.

Assist in preparing client feedback summaries and share insights with marketing and product development teams.

Coordinate with production, quality, and logistics teams to ensure smooth order execution and on-time delivery.

Required Skills and Qualifications

Bachelor's degree in Food Technology, Food Science, or related discipline.

2-4 years of experience in customer support, sales coordination, or techno-commercial roles within the food ingredients or FMCG sector.

Knowledge of food ingredients formulation, mixing ratios, and testing methodologies.

Strong communication and interpersonal skills with the ability to explain technical data in customer-friendly terms.

Familiarity with CRM tools, report preparation, and email correspondence.

Excellent coordination skills between internal teams and clients.

Preferred Qualities

Customer-focused mindset with problem-solving ability.

Ability to manage multiple client accounts and prioritize tasks efficiently.

Strong teamwork and follow-up discipline.

Interest in continuous learning about new ingredients, formulations, and applications.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Work Location: In person