Job Description

Handle inbound and outbound calls, emails, and chat support for broadband customers. Address queries regarding new connections, billing, plan details, and service upgrades. Guide customers through troubleshooting steps for connectivity or speed issues. Log and track service complaints in the CRM system. Coordinate with the technical team for service disruptions or escalations. Ensure timely resolution of complaints within SLA (Service Level Agreement). Assist customers with bill clarification, payment methods, and outstanding dues. Support requests related to refunds, overcharges, or account updates. Handle disconnection requests professionally and offer retention solutions. Promote upgraded broadband plans, add-on services, and value-added features. Maintain accurate records of customer interactions and transactions. Provide daily/weekly reports on customer concerns, trends, and feedback.
Job Type: Full-time

Pay: ₹13,500.00 - ₹15,000.00 per month

Benefits:

Health insurance
Work Location: In person