Job Description

Job Title:

Customer Care Executive

Department:

Customer Support / Customer Service

Reports To:

Customer Care Manager / Team Leader

Job Summary:

The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction through timely and effective support.

Key Responsibilities:

Handle customer queries through phone calls, emails, chats, or walk-ins Provide accurate information about products, services, and company policies Resolve customer complaints and issues in a professional manner Record customer interactions and maintain updated customer records Follow up with customers to ensure issue resolution and satisfaction Escalate complex issues to the concerned department when required Maintain service quality standards and meet performance targets Coordinate with internal teams for quick resolution of customer issues

Skills & Competencies:

Good communication skills (English & local language preferred) Strong problem-solving and interpersonal skills Ability to handle customers politely and patiently Basic computer knowledge (MS Office, CRM software) Ability to work in shifts, if required
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person