Job Description

Key Requirements 2-3 years experience in CRM / customer support, preferably logistics Strong verbal and written communication skills Ability to handle customer escalations and service complaints Proficiency in CRM tools, Excel, and basic reporting Coordination skills with operations, finance, and hub teams

Key Result Areas (KRAs) Handle customer queries and complaints within defined TAT Ensure closure of complaints with root cause analysis Maintain CRM records and daily MIS reports Improve customer satisfaction score (CSAT) Proactive communication with customers on delays or issues Support retention and service quality initiatives

Job Types: Full-time, Permanent

Pay: ₹8,290.25 - ₹25,040.31 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person