We are hiring a Customer Care Executive for our Chennai office. The role involves handling customer queries, providing product/service information, resolving issues, and ensuring high customer satisfaction through phone, email, and chat support.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries related to products, services, and technical issues.
Maintain customer records and update information in CRM.
Follow up on customer complaints to ensure full resolution.
Escalate complex issues to the concerned internal teams.
Achieve daily and monthly performance targets.
Provide excellent service to improve customer experience and retention.
Required Qualifications
Any degree (Freshers also welcome).
Good communication skills in English & Tamil.
Basic computer knowledge and typing skills.
Ability to manage customer calls with patience and professionalism.
Experience in customer support / BPO / telecom (optional but preferred).
Skills Needed
Strong communication & listening skills
Problem-solving ability
Customer-centric attitude
Multitasking and time-management
Basic knowledge of CRM or ticketing tools (optional)
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.