Job Description

Key Responsibilities1. Customer Interaction & Service Handling

Greet customers at the workshop/service center and understand their service requirements. Coordinate with Service Advisors and Technicians to ensure customer instructions are accurately executed. Maintain continuous communication with customers regarding vehicle status, cost estimates, and delivery timelines.

2. Customer Follow-Up & Feedback

Conduct post-service follow-ups to ensure customer satisfaction. Handle customer feedback, complaints, escalation issues, and ensure timely resolution. Record and report customer feedback trends to management for improvement.

3. Appointment & Service Management

Schedule service appointments, manage walk-ins, and plan daily customer flow. Maintain the service diary, appointment logs, and follow-up records. Coordinate vehicle pick-up and drop services if required.

4. Documentation & Reporting

Prepare job cards, maintain service records, and update CRM/HRMS software. Ensure accurate billing information, service updates, and delivery documentation. Generate daily/weekly reports on customer interactions and satisfaction levels.

5. Customer Retention & Relationship Building

Build long-term relationships through timely updates, reminders, and proactive support. Promote service offers, AMC packages, extended warranty, and value-added services. Support marketing campaigns, customer events, and loyalty programs.

6. Coordination with Internal Teams

Work closely with technicians, workshop supervisors, and service advisors to ensure high-quality service. Communicate customer issues to the technical team and ensure closure. Assist in service camp activities and other customer engagement initiatives.

Required Qualifications & SkillsEducational Qualification

Graduate in any discipline Diploma in Automobile Engineering (preferred but not mandatory) Certification in customer service or automotive CRM is an added advantage

Experience

1-4 years of customer service experience in: Automobile workshops Dealerships Service/after-sales operations Freshers with strong communication skills may also be considered.

Key Skills

Excellent communication & customer-handling skills Basic understanding of car service processes Complaint-handling & problem-solving skills Strong follow-up ability Proficient in MS Office, CRM tools, and job card creation Fluency in local language + English/Hindi

Key Competencies

Customer-centric attitude Patience and empathy Professional behaviour Time management Team coordination Result-oriented approach Active listening
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?24,991.32 per month

Benefits:

Provident Fund
Work Location: In person