Job Description

We are a fast-growing Indian D2C skincare brand looking for a proactive Customer Support Executive to handle customer interactions across multiple channels -- including WhatsApp, Instagram, website chat, calls, and email.You will be the voice of our brand, helping customers with their orders, addressing product-related questions, managing feedback, and ensuring every customer has a smooth, satisfying experience.Fluency in Tamil and English, Hindi (speaking and writing) is mandatory

Key Roles & Responsibilities:

1. Customer Query Management

Respond to customer queries across WhatsApp, Instagram, Email, Calls, and Website Chat. Resolve order-related issues -- tracking, delay, payment confirmation, cancellations, and returns. Provide accurate information about products, ingredients, usage, and benefits. Maintain polite and professional communication at all times.

2. Order & Complaint Handling

Check and track customer orders through platforms like Shopify, Shiprocket, or courier dashboards. Coordinate with the operations and logistics teams to ensure timely resolution. Record and report customer complaints and feedback for quality improvement.

3. Review & Feedback Management

Manage and respond to customer reviews on website and social media platforms. Encourage customers to share testimonials or product experiences. Escalate negative feedback to relevant departments for quick action.

4. CRM & Record Keeping

Update and maintain customer interaction records in Excel or CRM software. Monitor response time and ensure service-level standards are met. Prepare daily and weekly reports on tickets handled, resolutions, and feedback trends.

5. Brand Communication Support

Communicate brand values with warmth and empathy in every customer interaction. Assist in FAQs, scripts, and auto-reply message updates. Collaborate with marketing and product teams for consistent customer messaging.

Requirements:

Experience: 1-3 years in Customer Support (preferably in D2C / E-commerce / Skincare / FMCG). Language: Fluent in Tamil and English, Hindi (spoken and written). Education: Any graduate.

Skills

: Excellent communication and problem-solving skills Basic computer knowledge (Excel, Google Sheets, CRM tools) Familiar with order management and courier dashboards Customer-first attitude with patience and empathy
Contact no1: 9698070702-Ashok M P

Contact no2: 8220127930- Gokul K

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ?8,290.44 - ?24,965.99 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Work Location: In person