We are looking for a motivated and detail-oriented Customer Experience Executive to join our team. The role involves providing excellent service to our customers, handling inquiries, resolving complaints, and ensuring a seamless experience across all touchpoints.
Key Responsibilities:
Handle customer queries via phone, email, chat, or social media in a timely and professional manner.
Resolve complaints efficiently, ensuring customer satisfaction and retention.
Maintain accurate records of customer interactions, transactions, and feedback.
Coordinate with internal teams (Operations, Sales, Logistics) to resolve customer issues.
Proactively identify opportunities to improve customer experience and processes.
Follow up on pending customer requests and ensure closure within defined timelines.
Educate customers on product features, policies, and services.
Monitor and report key metrics (response time, resolution time, customer satisfaction).
Required Skills & Qualifications:
Bachelor's degree in any discipline.
Strong communication and interpersonal skills.
Problem-solving mindset with attention to detail.
Ability to work in a fast-paced environment.
Basic computer skills (MS Office, CRM tools, email).
Customer-centric approach with patience and empathy.
Preferred:
Prior experience in customer service or support.
Knowledge of CRM software (Freshdesk, Zoho, Salesforce, etc.).
Job Type: Permanent
Pay: ?15,298.68 - ?21,000.66 per month
Work Location: In person
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