Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,318.49 - ₹24,961.96 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.