Job Description

MrMed is looking for Support Executives to assist our customers in order fulfillment and post?order support over telephone/ chat channels.

Location: T Nagar Chennai (Only work from office role)

Responsibilities:

- Handling customers' query on products or the company via phone calls and chat channels, and making follow?up outbound calls

- Resolving post dispatch issues of customers - eg delivery status, order tracking, returns and refunds

- Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery

- Developing and sustaining solid relationships with customers to encourage repeat purchases

- Escalating unresolved issues to team leads and persistent issues directly to senior management

Desired Profile:

Bachelor's degree in any field.

6 months to 2 years experience in customer support

Excellent communication skills in English and Tamil

Should possess a temperament for handling customers with care

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you currently live in Chennai? YES OR NO? (Please apply only if you are live in Chennai currently. Other cities applications will not be accepted)
Experience:

customer support: 1 year (Preferred)
Language:

Hindi (Required) Hindi fluently (Required)
Work Location: In person