to manage customer queries and complaints, provide product and service information, and ensure a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats
Provide accurate information about products and services
Resolve customer complaints efficiently and professionally
Maintain customer records and update databases
Follow up on customer interactions
Coordinate with internal teams to ensure smooth service delivery
Maintain a positive, empathetic, and professional attitude
Qualification:
Any Bachelor's Degree can apply.
Requirements:
Good communication and interpersonal skills
Only female candidates.
Basic computer knowledge and typing skills
Fluency in Tamil& English& Malayalam (preferred)
Customer-focused and solution-oriented approach
2 years experience in customer service is a plus
Benefits:
Attractive salary package
On-the-job training and career growth
Contact Details:
HR - 7094827000
Email Id - recruitments.dmh@gmail.com
Job Types: Full-time, Permanent
Pay: From ?15,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Night shift
Rotational shift
Weekend availability
Supplemental Pay:
Performance bonus
Yearly bonus
Work Location: In person