Job Description

Customer Interaction:

Answering customer inquiries, addressing complaints, and resolving issues across various communication channels.

Information Provision:

Providing accurate and timely information about products, services, and company policies.

Problem Resolution:

Troubleshooting technical issues, guiding customers through processes, and escalating complex problems as needed.

Customer Satisfaction:

Ensuring customers are satisfied with the support provided and creating a positive experience.

Record Keeping:

Maintaining accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.

Collaboration:

Working with other teams (e.g., technical support, sales) to ensure efficient issue resolution.

Customer Relationship Management (CRM):

Managing customer accounts and interactions through CRM systems.

Continuous Improvement:

Identifying common customer issues and suggesting improvements to enhance the customer experience.
Job Types: Full-time, Permanent, Fresher

Pay: ?8,331.07 - ?24,904.41 per month

Benefits:

Provident Fund
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person