MrMed is looking for Customer Care Executive to assist its customers for order support over telephone/ chat channels. As a Customer Sales & Support Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.
About MrMed:
MrMed is India's largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.
For more details click here: https://www.mrmed.in/
Key Responsibilities:
Serve as the single point of contact for all sales and support to customers on chat and call platforms.
Build and maintain strong relationships with customers.
Provide product information and guidance to customers, ensuring they understand benefits and usage.
Stay updated on product offerings, industry trends, and competitor activities.
Identify and target potential customers to drive sales growth.
Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
Educate customers about new products and promotions.
Assist customers with the order process, ensuring accuracy and efficiency.
Escalate issues to team leads and persistent issues directly to senior management.
Provide follow-up support to ensure customer loyalty and repeat business.
Coordinate with logistics to ensure timely delivery of products.
Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
Ensure a thorough understanding of their needs and effective resolution of their concerns.
Demonstrate a temperament for handling customers with care and in a clear and convincing manner.
Qualifications
0 to 2 years of experience
Bachelor's degree in business, pharmacy, or related field (preferred).
Ability to persuade effectively and demonstrate empathy towards customers
Fluency in Hindi is must
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Benefits
PF
ESI
Uncapped Incentives
Job Location:
Chennai
(Kindly Note: Fluency in Hindi is must, 0-1 years of experienced candidates are eligible for this position)
Job Types: Full-time, Permanent, Fresher
Benefits:
Flexible schedule
Provident Fund
Schedule:
Day shift
Morning shift
Education:
Bachelor's (Required)
Experience:
total work: 1 year (Required)
Language:
Hindi Fluently (Required)
English Fluently (Required)
Location:
T Nagar, Chennai, Tamil Nadu (Required)
Work Location: In person
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Job Detail
Job Id
JD3650340
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
TN, IN, India
Education
Not mentioned
Experience
Year
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Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.