Job Description

Job Title:

Customer Service Executive - Voice Process

Location:

Thane, Mumbai

Process:

Voice Customer Support

Job Summary

We are hiring Customer Care Executives for the North America Voice Process. The role involves providing customer support and basic technical troubleshooting assistance while delivering an excellent customer experience.

Key Responsibilities

Handle inbound customer calls for North America Provide technical troubleshooting support Resolve customer queries efficiently and professionally Maintain high standards of customer satisfaction Follow process guidelines and quality benchmarks

Eligibility Criteria

Qualification:

HSC / Any Graduate

Experience:

Minimum 6 months of customer service experience

Communication Skills:

Excellent English communication (C1 / C2 level)

Job Details

Shift:

24x7 Rotational Shifts

Working Days:

5 days working, 2 rotational week-offs

Joining:

Immediate

CTC:

Up to ₹38,000 in-hand (based on profile)
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹38,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Are you comfortable with 247 rotational shift ?

Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Preferred)
Location:

Thane, Maharashtra (Preferred)
Shift availability:

Night Shift (Preferred)
Work Location: In person