Job Description

:

We are hiring

fluent English-speaking Call Center Agents

to join our dynamic team for an

international voice process

. This role involves handling customer queries, providing support, and ensuring a seamless customer experience for global clients.

Key Responsibilities:

? Handle inbound/outbound calls from international customers.
? Resolve customer queries related to products/services.
? Maintain accurate records of interactions in the CRM system.
? Meet performance metrics (call quality, resolution time, customer satisfaction).
? Adhere to company policies and communication guidelines.

Eligibility Criteria:

?

Excellent English communication (verbal & written) - Mandatory.

? Freshers or experienced candidates welcome.
? Basic computer knowledge & multitasking ability.
? Customer-focused attitude with problem-solving skills.

Perks & Benefits:

Competitive salary + performance-based incentives Training & skill development programs Global work exposure Career growth opportunities Friendly & professional work environment
Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ?12,000.00 - ?20,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus
Ability to commute/relocate:

Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Secondary(10th Pass) (Preferred)
Language:

English (Required)
Shift availability:

Overnight Shift (Preferred) Night Shift (Preferred) Day Shift (Preferred)
Work Location: In person