Job Description

for a Customer Care Executive. You can tailor it based on your company's industry, expectations, and seniority level:

# Job Title: Customer Care Executive

Location: [Kota, Rajasthan or Remote]
Job Type: [Full-Time / Part-Time / Contract]
Department: Customer Service
Reports To: Customer Care Manager / Team Lead

Job Summary

We are looking for a highly motivated and empathetic Customer Care Executive to join our customer service team. The ideal candidate is skilled in communication, problem-solving, and conflict-resolution, ensuring every customer receives world-class support in a timely and professional manner.

Key Responsibilities

- Respond to customer inquiries via phone, email, chat, or social media in a clear, courteous, and professional manner.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
- Maintain customer records by updating account information and documenting interactions.
- Provide information about products and services, and assist with placing orders, returns, refunds, account setup, etc.
- Escalate unresolved customer issues to the appropriate departments or team leaders.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Meet daily and monthly targets for call handling, issue resolution, and customer satisfaction.
- Contribute to team effort by achieving assigned KPIs (Key Performance Indicators), attendance, and quality standards.
- Gather customer feedback and share insights with management for continuous service improvement.

Required Qualifications & Skills

- High school diploma or equivalent (Bachelor's degree is a plus).
- Proven experience in a customer service or support role (1+ years preferred).
- Excellent verbal and written communication skills in [Language].
- Strong active listening and interpersonal skills.
- Ability to multi-task, prioritize, and manage time efficiently.
- Familiarity with CRM systems, support tools, and basic computer applications.
- Patience, empathy, and a customer-centric approach.
- Willingness to work in shifts, including weekends or holidays, if required.

Preferred Qualifications

- Experience in [industry e.g., e-commerce, telecom, fintech, healthcare] is a bonus.
- Multilingual abilities are a plus.
- Knowledge of helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Salesforce, etc.).

What We Offer

- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- A supportive work environment with ongoing training.
- Health and wellness benefits, paid time off, and employee rewards.

Application Instructions:
Interested candidates should submit their resume and a brief cover letter describing why they are a good fit for the position +917976996875

Job Types: Full-time, Fresher

Pay: ?7,000.00 - ?15,000.00 per month

Work Location: In person