Job Description

About the Company

We specialize in connecting top-tier talent with companies looking for skilled,
motivated, and passionate professionals. Our approach is tailored to both, meet the
needs of businesses and support candidates in finding roles where they can thrive.

The Role

:
The role typically involves handling both inbound and outbound customer
interactions. In this role, you would be responsible for managing customer queries
through various channels, like phone, email, live chat, or social media, and also
proactively reaching out to customers for follow-up or to offer assistance.

Key responsibilities

:

Inbound Customer Support: Answering calls and messages: Respond to customer inquiries,
troubleshoot issues, and provide accurate information about products or
services.

Problem-solving: Resolve customer concerns, offer solutions, and ensure
customer satisfaction.

Order Management: Process orders, returns, exchanges, and refunds
where necessary.

Technical Assistance: Assist customers with technical issues related to
products or services

Outbound Customer Service: Follow-up Calls: Reach out to customers to ensure they are satisfied
with the service or product, gather feedback, and address any lingering
issues.

Customer Retention: Proactively offer solutions or promotions to retain
customers, or address potential churn.

Service Updates: Notify customers about updates, new products, or
changes in policies.

Survey or Feedback Collection: Conduct customer satisfaction surveys
to gather feedback on services and improve processes.

Multitasking and Time Management: You'll be expected to handle both
incoming and outgoing interactions efficiently, prioritizing tasks as needed

Managing multiple channels: At times, you may need to balance phone
calls, live chats, and email responses simultaneously.

Quality Assurance and Reporting: Maintaining high-quality service by
adhering to company standards.

Documenting customer interactions, updating CRM (Customer Relationship
Management) systems, and tracking key performance indicators (KPIs) like
response time, resolution time, and customer satisfaction.

Skills Required:

Strong Communication: Clear, effective verbal and written communication
is essential.

Empathy: Understanding and addressing customer concerns with a positive
attitude.

Problem-solving: Ability to think critically and resolve issues on the spot. Time Management: Handling multiple tasks at once while staying
organized.

Tech Savvy: Familiarity with customer service software, CRM systems, and
multi-channel support tools.

Qualification & Experience:

Bachelor's Degree or Graduate Degree or Under Graduate Both Freshers and a minimum of 6 months of Experience in Customer
Service Role

Job Types: Full-time, Fresher

Pay: From ?20,000.00 per month

Language:

English (Preferred)
Work Location: In person