Job Description

An

outbound customer care job

involves making outgoing calls to customers on behalf of a company, usually for service follow-ups, appointment reminders, satisfaction surveys, product information, or sales promotions. The focus is on proactive communication, resolving concerns, building relationships, and sometimes cross-selling or upselling relevant products/services.

Key Responsibilities

Place outbound calls to customers for follow-ups, confirmations, or feedback collection. Address inquiries, resolve complaints, and provide accurate information about company services. Update customer records and document call interactions in the CRM system. Uphold call quality standards and compliance with scripts/regulations. Achieve daily/weekly call targets for productivity and service quality. Upsell or cross-sell company products where applicable. Work collaboratively with other teams to relay feedback and assist with escalated cases.
Requirements & Skills

Strong verbal communication and phone etiquette. Basic computer and data entry skills (CRM, dialing systems). Problem-solving and patience under pressure. Ability to follow scripts and guidelines. Prior customer service or call center experience preferred. High school diploma or equivalent, usually required.
Job Types: Full-time, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Paid sick time
Work Location: In person

Speak with the employer

+91 9887380087