Job Description

- Customer Support Executive (EdPrime - Jaipur & Jodhpur)

Position:

Customer Support Executive

Location:

Jaipur & Jodhpur

Company:

EdPrime (School ERP & Learning Platform)

Preference:

Female

About EdPrime

EdPrime is a leading school management and digital learning platform, designed to empower schools with seamless technology integration. We are looking for a proactive and empathetic

Customer Support Executive

who can provide excellent assistance to schools, ensuring smooth operations and high customer satisfaction.

Key Responsibilities:

Act as the primary point of contact for school clients (administrators, teachers, and staff) in Jaipur and Jodhpur. Handle incoming queries via phone, email, chat, and ticketing systems, providing quick and accurate solutions. Assist schools in using EdPrime software features, modules, and tools effectively. Resolve technical or functional issues by coordinating with internal tech teams. Conduct online/offline training sessions and demos for school staff to improve platform usage. Maintain records of customer interactions, issues, and resolutions for reporting and analysis. Provide feedback to the product team based on customer pain points and feature requests. Ensure timely follow-ups, SLA adherence, and excellent customer experience. Collaborate with sales and implementation teams during onboarding of new schools.

Requirements:

Bachelor's degree in any discipline (Education/IT background preferred).

Experience:

1-3 years in customer support, preferably in EdTech, SaaS, or school ERP industry. Excellent communication skills (Hindi and English). Problem-solving mindset and ability to handle pressure. Basic technical knowledge (cloud platforms, mobile apps, and school ERP workflows). Strong organizational and time management skills. Proficiency in MS Office and CRM/ticketing tools (e.g., Freshdesk, Zoho).

Why Join Us?

Work with one of the fastest-growing EdTech platforms. Opportunity to engage with leading schools in Jaipur and Jodhpur. Growth-oriented and collaborative work environment. Competitive salary and performance-based incentives.

To Apply:

Send your CV with the subject line

"Application - Customer Support Executive (Jodhpur)"

to

Hr@ebizneeds.com

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person