Job Description

Job description

Responsibilities

Answer calls professionally to provide information about products and services or obtain details of complaints.

Analyze customers' individual needs & issues to address them effectively and on time.

Offer ideas and insights to customers as a means of helping to improve their overall experience.

Follow up to ensure that appropriate actions were taken on customers' requests.

Take general feedback from customers in order to help build a better product or develop a new service or policy.

Investigate customers' issues, and troubleshoot them effectively.

Document recurring issues and create SOPs to overcome them in the future.

Pass on feedback to the managers on important issues

Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions, that are taken.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements

Strong English communication is a must

A qualified graduate from any stream of studies

Excellent computer & internet knowledge

Hands-on MS office experience

Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)

Excellent written and oral language skills

You were born a multi-tasker

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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