As a Customer Care Executive, you will play a crucial role in providing exceptional service to our customers. You will be the primary point of contact for resolving customer inquiries, addressing issues, and ensuring a positive customer experience. Your goal is to support and enhance the overall satisfaction of our customers through effective communication and problem-solving skills.
Fluency in English, Hindi and Tamil must
Key Responsibilities:
Customer Interaction:
Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
Issue Resolution:
Identify, investigate, and resolve customer issues or complaints efficiently and accurately.
Product Knowledge:
Develop and maintain in-depth knowledge of our products and services to provide accurate information and guidance.
Documentation:
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Feedback Collection:
Gather customer feedback and insights to help improve products, services, and customer experience.
Collaboration:
Work closely with other departments to ensure customer issues are resolved and feedback is communicated effectively.
Training:
Participate in training programs to stay updated on product changes, service techniques, and company policies.
Performance Metrics:
Achieve individual and team performance goals, including response time, resolution rate, and customer satisfaction.
Job Type: Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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