Customer Care Executive( Pharma)

Year    Khammam, TS, IN, India

Job Description

Job Title: Customer Care Representative


Industry:

Healthcare / Surgical Devices / Pharmaceuticals

Location: Khammam, Telangana


Job Type:

Full-Time

About the Role:



We are seeking a dynamic and customer-focused

Customer Care Representative

to join our healthcare division. The ideal candidate will possess a background in

pharmacy or life sciences

, combined with excellent interpersonal and selling skills. This role requires active engagement with doctors, surgeons, hospital staff, and distributors to promote and support the use of our surgical products.

Key Responsibilities



Communicate product details clearly to healthcare professionals and explain usage during various surgical procedures. Handle customer inquiries promptly and professionally through calls, visits, or digital channels. Provide post-sales support and handle any complaints or queries related to product performance or use.

Sales & Product Promotion:



Identify customer needs, demonstrate product advantages, and offer appropriate solutions. Conduct effective product detailing and sales calls to meet and exceed assigned territory targets. Support product trials and live case demonstrations in operating theatres, if required.

Market Intelligence & Data Collection:



Collect, record, and analyze field-level data, customer feedback, and competitor information. Share insights regularly with the sales team and management for decision-making.

Distribution & Territory Management:



Coordinate with distributors to ensure product availability and timely delivery. Monitor stock levels, manage returns, and support efficient order processing.

Market Development:



Assist in territory development and demand generation activities. Participate in hospital camps, CMEs (Continuing Medical Education), product workshops, and exhibitions as required.

Education:



Graduate in

Pharmacy, Life Sciences, Biotechnology, or related field

(mandatory) Additional clinical or surgical training certifications will be an advantage.

Experience:



2-3 years of post-graduation experience in

pharma sales

,

medical device sales

, or

healthcare customer support

. Experience in the

surgical, diagnostics

, or

hospital-based product industry

is strongly preferred.

Mandatory Skills:



Strong communication and interpersonal skills Self-motivated, target-driven attitude Solid selling and negotiation skills Ability to build and maintain strong customer relationships Time management and organizational abilities

Desired Skills:



Basic internet, MS Excel, and email handling skills Comfortable working in

Operating Theatre (OT)

settings Exposure to

hospital procurement processes

Willingness to learn clinical details and technical applications of medical products
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer


+91 8302000415

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Job Detail

  • Job Id
    JD3933900
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Khammam, TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year