Job Description

We are hiring Customer Care Executives

Job Location- Mohali

Process- US

Night Shift

Need Immediate Joiner

Excellent Communications Skills

Job Title: Customer Care Executive

Job Summary

The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role focuses on delivering excellent customer experience through effective communication, problem-solving, and timely support.

Key Responsibilities

Handle customer queries via phone, email, chat, or in person Resolve customer complaints and issues efficiently and professionally Provide information about products, services, policies, and procedures Maintain accurate records of customer interactions and transactions Follow up with customers to ensure issue resolution and satisfaction Escalate complex issues to the appropriate department when required Meet service quality standards and performance metrics Build and maintain positive relationships with customers
Required Skills and Qualifications

High school diploma or graduate (Bachelor's degree preferred) Proven experience in customer service or call centre roles (preferred) Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to handle difficult customers calmly and professionally Basic computer knowledge and familiarity with CRM systems Ability to work in shifts, including weekends or holidays (if required)
Desired Attributes

Customer-focused attitude Patience and empathy Attention to detail Ability to multitask and work under pressure Team player with a positive attitude.
Job Type: Full-time

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

Leave encashment
Work Location: In person