Job Description

Job Summary:

We are looking for a dedicated and enthusiastic

Customer Care Executive

to handle inbound and outbound calls for our Ayurvedic medicines sales process. The ideal candidate will assist customers with product information, address queries, process orders, and ensure a smooth and positive customer experience while promoting our range of Ayurvedic and herbal healthcare products.

Key Responsibilities:

Handle

inbound and outbound calls

to assist customers with inquiries about Ayurvedic products and services. Provide

accurate product information

, dosage guidance (as per company-provided details), and benefits of Ayurvedic medicines.

Promote and upsell

relevant products to achieve monthly sales targets. Process

customer orders, payments, and follow-ups

for timely delivery. Maintain and update

customer records

in the database. Resolve customer complaints and issues in a

professional and courteous

manner. Coordinate with the

sales and dispatch teams

for smooth order processing. Share promotional offers, new product launches, and health tips with customers to boost engagement.

Requirements & Qualifications:

Education:

Minimum 12th pass / Graduate in any field (Healthcare or Ayurveda background preferred).

Experience:

1-2 years in tele calling, customer care, or sales (experience in Ayurvedic/Pharma industry is a plus).

Skills:

Excellent

communication skills

in Hindi and English (regional languages are a bonus). Good

convincing and sales skills

. Basic knowledge of

computer operations & CRM software

. Interest in

Ayurvedic and herbal medicines

will be an advantage.

Key Competencies:

Customer-oriented with a

positive attitude

. Ability to handle

pressure and sales targets

. Good listening and problem-solving abilities.

Salary & Benefits:

Competitive salary with

performance-based incentives

. Training on Ayurvedic product knowledge. Opportunities for

growth and career development

.
Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Work Location: In person

Speak with the employer

+91 9056016910