Job Description

Customer Support Executive - Australian Inbound Vehicle Insurance Process

Location:

Work from Home

Work Schedule:

6 Days a Week (Australian Timings)

About the Role

We are a car rental and vehicle insurance company based in Victoria, Australia. We are looking for enthusiastic and customer-focused professionals to join our inbound support team. You will be responsible for handling incoming calls, resolving customer queries, providing insurance-related assistance, and offering basic guidance about vehicles (Electric, Hybrid, Petrol, and Diesel).

Key Responsibilities:

Handle inbound calls from Australian customers regarding vehicle rentals and insurance. Provide accurate information on rental policies, coverage, and claims processes. Assist customers in understanding vehicle types (Electric, Hybrid, Petrol, Diesel) and guide them in choosing suitable options. Record customer details, complaints, and resolutions in the system. Escalate unresolved queries to the concerned department. Deliver professional, polite, and customer-centric communication at all times.

Requirements:

Prior experience in customer support/inbound process preferred (BPO/Insurance/Car rental background is a plus). Basic knowledge of different vehicle types (Electric, Hybrid, Petrol, Diesel). Excellent verbal and written communication skills in English. Ability to work in Australian time zones. Laptop/desktop with a stable internet connection (mandatory). Strong problem-solving skills and attention to detail. Ability to work independently from home in a professional setup.

Work Details:

Type:

Full-time, Work from Home

Days:

6 days a week

Timings:

Australian business hours (shift-based as per requirement)

Why Join Us?

Opportunity to work with an international Australian car rental & insurance company. Work-from-home flexibility with global client exposure. Supportive and growth-oriented environment.
Job Types: Full-time, Permanent

Pay: ₹22,000.48 - ₹25,000.88 per month

Benefits:

Paid time off Work from home
Language:

Hindi (Preferred) English (Required)
Work Location: Remote