Job Description

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats with professionalism. Resolve product/service-related inquiries efficiently and accurately. Maintain a high level of customer satisfaction through timely and effective communication. Document customer interactions and update records in the CRM system. Collaborate with internal teams to ensure smooth issue resolution.

Requirements:

Strong verbal and written communication skills in [specify languages, e.g., English, Hindi, etc.]. A customer-first mindset with a pleasant and empathetic tone. Basic computer proficiency and familiarity with CRM tools. Ability to multitask and manage time effectively. Prior experience in a customer service or call center role is a plus.

Why Join Us?

Friendly and supportive work environment Career growth opportunities Comprehensive training and onboarding Performance-based incentives

To Apply:

Send your resume to Fermex.hra2@gmail.com or +917888780061.

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Day shift Morning shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 7888780061