Job Description

Job Summary:

We are looking for a proactive and enthusiastic Customer Service Executive to be the first point of contact for our clients. The ideal candidate will be responsible for handling inbound and outbound communication across multiple channels--phone, chat, and email--ensuring a seamless and positive customer experience. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you!

Key Responsibilities:

Act as the first point of contact for all incoming inquiries via phone, chats and emails

Handling outbound data via all mediums (phone, chats and emails)

Assist clients in scheduling appointments with education or migration consultants

Handle client queries, complaints, and feedback in a professional and timely manner

Follow up with potential leads and maintain updated client records in CRM

Coordinate with internal departments to ensure smooth service delivery

Maintain high levels of customer satisfaction and professionalism at all times

Requirements:

1-3 years of experience in customer service

Excellent communication skills (English fluency a must)

Friendly, patient, and confident demeanor

Ability to multitask and handle pressure in a fast-paced environment

Proficiency in using CRM and basic computer applications (MS Office, emails, etc.)

Prior experience in education/migration industry will be an added advantage

Preferred Qualities:

Multilingual abilities (especially Hindi, Punjabi, or regional languages)

Strong interpersonal and organizational skills

Problem-solving mindset with a customer-first attitude

Why Join Us?

Work with an experienced, multicultural team

Growth opportunities within the company

Be part of a fast-growing organization helping people build better future

Employee-centric work culture and training support

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Health insurance Paid sick time
Schedule:

Morning shift
Work Location: In person

Speak with the employer

+91 95014 67764