Job Description

Customer Care Executive (Full-Time)

Location:

Daymart Store, Pattambi, Kerala

Experience Required:

0-2 years (Freshers welcome; retail/customer service experience preferred but not mandatory)

Job Summary

Daymart Group, a leading retail chain in Kerala specializing in consumer goods, is seeking a dedicated Customer Care Executive for our Pattambi store. In this entry-level role, you will handle customer inquiries, process returns/exchanges, and support marketing efforts like WhatsApp promotions to enhance customer satisfaction and drive sales. If you thrive in a fast-paced retail environment, have strong communication skills, and enjoy helping people, this position offers hands-on experience and growth opportunities in a supportive team.

Key Responsibilities

Greet and assist customers daily at the store counter, resolving inquiries about products, pricing, and availability within 5-10 minutes. Handle incoming calls and WhatsApp messages on offers, stock checks, and complaints, providing accurate information and escalating complex issues to the Store Manager. Share daily/weekly store promotions via WhatsApp broadcast lists to customers, tracking engagement and feedback to improve outreach. Process returns and exchanges according to company policy , documenting each case in the return register to maintain accuracy. Maintain complaint logs and customer communication records in the store's digital system, ensuring 100% documentation for follow-up and resolution within 24 hours. Support in-store marketing by coordinating promotions (e.g., signage setup, demo events) and assisting the Store Manager with customer flow during peak hours (e.g., weekends). Contribute to a positive store atmosphere by multitasking in a busy environment, including basic inventory checks for customer queries.

Required Skills & Qualifications

Higher Secondary (12th pass), Diploma, or Bachelor's Degree in any field. Strong communication skills in Malayalam and basic English (verbal and written). Customer-oriented mindset with problem-solving abilities and patience in handling complaints. Basic proficiency in computer operations and WhatsApp Business for messaging. Willingness to work flexible shifts, including evenings/weekends.

Preferred Skills (Not Mandatory)

Prior experience in retail, customer service, or call centers. Familiarity with POS systems or basic sales techniques.

Company Overview

Daymart Group is a trusted Kerala-based retail chain with 20+ stores, offering quality consumer goods and exceptional service. We're committed to employee development and community engagement, creating a dynamic workplace where freshers can build lasting careers.

Job Type: Full-time

Pay: From ?120,000.00 per year

Location:

Pattambi, Kerala (Preferred)
Work Location: In person