Job Description

ob Role:

A Customer Care Executive (CCE) at Maruti Suzuki is responsible for handling customer interactions, resolving queries, ensuring customer satisfaction, and supporting service/sales operations to maintain Maruti's brand standards.

Key Responsibilities:

Customer Interaction & Support

Attend incoming calls, emails, and walk-in customers. Provide accurate information about products, services, and policies. Handle customer queries, complaints, and requests promptly.

Service Coordination

Schedule service appointments and follow up with customers. Coordinate with the service team to ensure timely vehicle delivery. Inform customers about service status, cost estimates, and timelines.

Sales Support

Explain Maruti Suzuki's product features, benefits, and offers. Assist the sales team with lead follow-ups and customer engagement. Maintain records of prospective and existing customers.

Customer Relationship Management (CRM)

Maintain and update customer databases. Conduct follow-up calls post-sales/service for feedback. Build long-term relationships to improve customer loyalty.

Documentation & Reporting

Maintain service records, invoices, and customer interaction logs. Prepare daily/weekly reports on customer feedback and issues. Ensure compliance with company policies and processes.

Complaint Resolution

Listen actively to customer concerns and resolve issues quickly. Escalate unresolved problems to higher management. Ensure customer grievances are closed within the stipulated time.

Professional Conduct

Adhere to dress code/uniform and grooming standards. Maintain polite and professional communication at all times. Uphold Maruti Suzuki's brand values and customer-first approach.
Job Type: Full-time

Pay: ₹7,000.00 - ₹8,000.00 per month

Benefits:

Provident Fund
Work Location: In person