Handle inbound/outbound customer calls professionally and courteously.
Respond to customer inquiries and resolve complaints in a timely manner.
Maintain customer satisfaction by providing accurate and complete information.
Escalate unresolved issues to the appropriate department.
Update customer records and maintain documentation of interactions.
Meet performance targets like response time, customer satisfaction, and resolution rate.
Job Type: Full-time
Pay: ?8,086.00 - ?15,000.00 per month
Benefits:
Health insurance
Life insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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