Job Description

Job Title:

Customer Support Representative - Insurance Follow-up, PV & Portal Handling

(Knowledge of

Marathi, English, and Odia languages will be highly preferred)

Location:

Kandivali West

Department:

Projects

Reports To:

Senior Project Executive

Employment Type:

Full-time

Job Summary

We are looking for a

proactive and detail-oriented Customer Support Representative

to manage

insurance-related follow-ups, PV (Physical Verification)

, and

portal handling

activities. The ideal candidate should possess

strong communication and follow-up skills

, with hands-on experience in managing

customer queries through portals and digital platforms

.

Key Responsibilities

Handle customer calls, queries, and service requests promptly and professionally. Follow up with

insurance companies, customers, and internal teams

regarding claim status, policy renewals, and related documentation. Manage

PV (Physical Verification)

calls and activities to validate customer details. Operate and update

company/customer portals

for service requests, claims, and follow-ups. Maintain

accurate records

of customer interactions and transactions in CRM/portals. Coordinate with

internal departments

to resolve escalations and ensure customer satisfaction. Generate

daily/weekly MIS reports

related to follow-ups, portal activity, and pending cases. Educate customers on

portal usage

and provide necessary guidance. Ensure adherence to

company policies, compliance guidelines, and service standards

.

Key Skills & Competencies

Strong verbal and written communication skills

- proficiency in

Hindi and English

; knowledge of

Marathi and Odia

is a strong advantage. Good understanding of

insurance processes

(claims, renewals, follow-ups). Experience in

PV (Physical Verification)

and customer interaction. Familiarity with

online portals/CRM systems

. Strong

follow-up, coordination, and problem-solving

abilities.

Basic computer knowledge

(MS Office, email, data entry). Ability to

handle pressure and multitask

effectively.

Qualifications & Experience

Graduate

with relevant experience in

insurance, customer support, or coordination

.

1-3 years of experience

in customer service, preferably in

insurance or financial services

.
bly in insurance or financial services.

Job Type: Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person