Job Description

Experience: NA

Education: Minimum qualification is 10 + 2

English

Employment: Full time

Knowledge and Skills Required Communication Skills:

Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently
Computer Knowledge/Skills:

Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrates understanding of the Internet, Carhatke.com website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications Demonstrates an ability to learn in various media Ability to successfully adapt to changes in the work environment
Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fastpacked environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned
Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Job Type: Full-time

Pay: ₹10,316.17 - ₹27,552.87 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 8130080369