Job Description

1.

Customer Support & Relationship Management

Respond to incoming customer calls, chats, or emails regarding restaurant or order inquiries. Resolve issues related to order delays, incorrect items, refunds, or restaurant complaints. Maintain a high level of customer satisfaction through prompt and professional service.
2.

Restaurant Owner Onboarding

Coordinate with the sales/BD team and restaurant owners for smooth onboarding. Collect required documents (GST, FSSAI license, menu, bank details, photos, etc.). Guide restaurant partners through the registration and platform usage process. Ensure owner training on dashboards, order management, and handling cancellations.
3.

Catalogue Listing & Management

Upload and manage restaurant menus including item names, prices, descriptions, and photos. Ensure correct tagging of food categories (veg/non-veg, beverage, combo, etc.). Monitor and update stock availability or out-of-stock items. Ensure all items are aligned with platform policies (e.g., hygiene, pricing standards).
Helps customers with orders, solves issues, supports restaurant owners in onboarding, uploads menus, coordinates with teams.

Job Type: Full-time

Pay: ?8,086.00 - ?12,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person