Job Description

Role: Customer Care Executive

Location: Bhopal

Experience - 0-2 years (Freshers are welcome)

Responsibilities

Handle incoming customer inquiries and provide accurate and timely responses Resolve customer complaints or issues in a professional and efficient manner Ensure customer satisfaction by identifying and addressing their needs and concerns Maintain customer records and update the relevant information in the CRM system Follow up with customers to ensure their issues are fully resolved Maintain high standards of professionalism, empathy, and patience in all customer interactions.

Qualifications

Graduate and post gradates Previous experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to work in a fast-paced and dynamic environment Good knowledge of customer management software and MS Office Ability to empathize with customers and provide personalized assistance Flexibility to work in shifts, including weekends and holidays
Job Types: Full-time, Permanent

Pay: ₹10,086.00 - ₹15,000.42 per month

Experience:

Customer support: 1 year (Preferred)
Work Location: In person