Job Description

Job description:

Job Title: Customer Support Executive - Voice Process

Location: Bhopal (Work From Office)

Job Type:

Full-Time

Process:

Voice - Inbound & Outbound

Shift & Working Days:

Rotational Shifts 6 Days Working 1 Rotational Week Off

Eligibility Criteria:

Education:

Graduates only (Freshers & Experienced can apply)

Communication:

Excellent English communication skills

Technical Skills:

Basic computer knowledge

Additional Skills:

Strong problem-solving ability & customer-handling skills

Roles & Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner Assist customers with queries, complaints, and service-related concerns Provide accurate information and ensure high customer satisfaction Log and update customer interactions accurately in the system Escalate unresolved or complex issues to the concerned department Meet daily/weekly performance and quality metrics as per company guidelines
Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund
Education:

Master's (Required)
Language:

English (Required)
Work Location: Remote