Job Description

Key Responsibilities:

Handle customer calls in a professional and efficient manner Address customer queries, concerns, and complaints with a problem-solving approach Maintain accurate records of customer interactions and follow-ups Provide timely and relevant information to customers to resolve their issues Work collaboratively with other teams to escalate and resolve complex issues Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is

12th Pass

and

0 - 5 years of experience

. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a

6 days working

week during the

Rotational

shift.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,086.00 - ₹16,042.28 per month

Work Location: In person