Job Description

Role:

Customer Relationship Manager - Voice Agent

Location:

Indore (scheme 78)

Experience:

Fresher can also apply

Process Type:

Voice

Age Limit:

Up to 30 Years

Salary Range:

15k-19k/M

Working days-

5 days a week

What You'll Need

Graduate

in any discipline (full-time or part-time) 0-3 years of experience in BPO or customer service roles

Excellent verbal communication

and listening skills Ability to stay calm under pressure and handle irate customers Familiarity with basic computer tools and CRM systems

Key Responsibilities

Resolve customer queries over calls with professionalism and empathy Document interactions and follow-ups accurately in internal systems Provide product information using prepared scripts Manage escalations and ensure a high-quality customer experience Meet call quality, resolution, and service benchmarks
Job Types: Full-time, Permanent, Fresher

Pay: ?13,000.00 - ?18,500.00 per month

Benefits:

Commuter assistance Health insurance Internet reimbursement Paid time off Provident Fund
Schedule:

Day shift Monday to Friday Rotational shift
Supplemental Pay:

Performance bonus
Work Location: In person