Job Summary
The Customer Care Executive is responsible for handling customer inquiries, resolving issues, and providing accurate information about products and services while ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and chat support.
Respond promptly to customer inquiries and complaints.
Resolve customer issues efficiently and escalate complex cases when required.
Maintain accurate records of customer interactions in CRM systems.
Provide product and service information to customers.
Follow company policies, procedures, and quality standards.
Meet individual and team performance targets (KPIs).
Collect customer feedback and report recurring issues to management
Job Type: Full-time
Pay: Up to ?25,000.00 per month
Experience:
Customer care : 1 year (Required)
Work Location: In person
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