Job Description

Job Title: Customer Support Executive - HORECA

Company:

Provilac

Industry:

Dairy / Food & Beverage

Job Summary

Provilac is seeking a proactive and customer-focused

Customer Support Executive - HORECA

to manage and support our hotel, restaurant, and cafe clients. The role involves handling customer inquiries, coordinating orders, resolving issues, and ensuring high levels of customer satisfaction while supporting the sales and distribution teams.

Key Responsibilities

Act as the primary point of contact for HORECA customers regarding orders, deliveries, pricing, and product information Process sales orders accurately and coordinate with logistics and warehouse teams to ensure timely delivery Handle customer complaints, feedback, and service issues, ensuring prompt and effective resolution Maintain strong relationships with hotel, restaurant, and cafe clients to ensure repeat business Support the sales team with customer data, order follow-ups, and account updates Monitor customer accounts, outstanding payments, and credit limits in coordination with the finance team Maintain accurate customer records, order history, and communication logs Provide product guidance related to Provilac's dairy portfolio and usage in HORECA applications Collect market feedback and customer insights to support product and service improvements

Requirements & Qualifications

Diploma or Bachelor's degree in Business Administration, Hospitality, or a related field 1-3 years of experience in customer support or sales support, preferably in HORECA, FMCG, or food & beverage Strong communication and interpersonal skills Ability to handle multiple customer accounts and work in a fast-paced environment Problem-solving mindset with strong attention to detail Proficiency in MS Office and CRM/ERP systems Knowledge of the HORECA industry and food service operations is an advantage

Key Skills & Competencies

Customer-centric approach Excellent verbal and written communication Coordination and follow-up skills Time management and organization Team collaboration Conflict resolution

What We Offer

Opportunity to work with a growing and reputable brand in the dairy industry Dynamic work environment with exposure to the HORECA sector Competitive salary and benefits Career growth and development opportunities
Job Type: Full-time

Pay: Up to ?30,190.31 per month

Benefits:

Provident Fund
Work Location: In person