Respond to client inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about our debt management services.
Assist clients in understanding the debt management process and available options.
Work with clients to gather necessary information and documentation for enrollment in debt management process.
Collaborate with other departments to address client concerns and resolve issues effectively
Maintain detailed and accurate client records in the customer relationship management (CRM) system.
Continuously strive to improve customer support processes and contribute to a positive team environment.
Adhere to regulatory guidelines and company policies when interacting with clients.
Candidate requirements:
High school diploma or equivalent; bachelor's degree preferred.
Prior experience in customer support or a related field.
Excellent communication skills, both verbal and written.
Strong empathy and ability to remain calm and supportive when dealing with clients experiencing financial stress.
Proficiency in using customer support software and CRM systems
Commitment to maintaining client confidentiality and data security
Should be able to speak English, Hindi, Telugu and Tamil.
Job Type: Full-time
Pay: ₹15,000.00 - ₹28,351.61 per month
Work Location: In person
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