Handle inbound & outbound customer calls
Resolve customer queries in a professional and timely manner
Maintain accurate records of customer interactions
Follow communication scripts and process guidelines
Coordinate with internal teams when required
Required Skills
Good spoken English (mandatory)
Basic computer knowledge (MS Excel, CRM - if any)
Ability to handle customers calmly and confidently
Willingness to work in shifts (if applicable)
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Commuter assistance
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education: