Job Description

We are looking for a

Customer Care Executive (CCE)

who can serve as the first point of contact between the organization and its customers.

FEMALE CANDIDATE

Only need to apply The ideal candidate will be responsible for handling customer queries, complaints, feedback, and support requests.

Key Roles and Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, or chat Listen actively and understand customer concerns or issues Provide accurate information related to products, services, pricing, or policies

Issue Resolution:

Troubleshoot and resolve customer complaints in a timely and satisfactory manner Escalate unresolved issues to the appropriate internal teams or higher management Follow up to ensure complete resolution and satisfaction

Data Handling & Reporting:

Maintain detailed records of customer interactions, feedback, and transactions Log all calls and support tickets in CRM software or helpdesk systems Generate reports on recurring issues, customer satisfaction, and resolution rates

Process Adherence:

Follow company policies and standard operating procedures (SOPs)
Candidate with immediate Joining will be prefreed..

Job Types: Full-time, Permanent

Pay: From ?28,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person

Expected Start Date: 11/12/2026