Job Responsibilities
Handle inbound and outbound calls for US-based clients or patients in a professional manner.
Support callers with questions related to billing, payments, appointments, account information, or services, depending on the process.
Accurately record call information and update customer details in the system.
Follow company scripts, communication standards, and compliance guidelines.
Escalate pending or complex issues to supervisors or the concerned teams when required.
Maintain call quality standards and meet daily and weekly performance targets.
Coordinate with internal departments to ensure proper follow-up and issue resolution.
Ensure compliance with HIPAA and data security policies, especially in medical billing processes.
Required Skills
Good communication and listening skills
Customer-focused approach
Clear and neutral accent
Patience and problem-solving ability
Effective time management
Attention to detail in documentation
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