Job Description

: Customer Care Executive

Location:

Kalyan, Mumbai

Experience:

3-6 years (preferably with strong Excel skills and experience in Real Estate or Retail industry)

Role Overview

We are seeking a proactive and detail-oriented

Customer Care Executive

to handle retailer-related queries and ensure smooth coordination between internal departments. The ideal candidate will have excellent communication skills, strong analytical abilities, and hands-on experience in customer relationship management.

Key ResponsibilitiesCustomer Complaint Handling

Manage and resolve in-house retailer complaints professionally and efficiently. Coordinate with relevant internal departments to ensure timely resolution. Maintain detailed logs of issues, resolutions, and follow-up actions.

Reporting & Analysis

Prepare daily/weekly/monthly reports for internal and management review. Analyze complaint trends, service gaps, and customer satisfaction metrics. Use Excel efficiently to prepare MIS reports, dashboards, and trackers.

Coordination & Communication

Act as a communication bridge between retailers and internal teams (operations, facilities, accounts, etc.). Ensure service-level agreements (SLAs) are met consistently. Share timely updates and escalations with management.

Required Skills & Qualifications

3-6 years of experience in Customer Care / Client Servicing. Experience in

Real Estate (commercial/residential)

or

Retail industry

preferred. Strong proficiency in

MS Excel

(VLOOKUP, Pivot Tables, Reports). Excellent communication, problem-solving, and interpersonal skills. Ability to multitask and manage high-volume interactions efficiently.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person