Job Description

Job Title:

Customer Care Executive

Location:

Andheri East, Mumbai

Days:

Mon-Fri o

Time:

10 AM - 7 PM

Responsibilities:

Handle customer calls/messages & resolve queries Manage technician tickets and update daily trackers Coordinate with Operations & VRAs for machine refilling issues (Pan India) Maintain records of interactions, complaints & resolutions Work with internal teams for quick problem resolution Use Google Sheets/Docs for reporting

Requirements:

1+ year experience in Customer Service Strong communication skills Must know Google Sheets & Google Docs Experience in Zoho CRM & Greythr preferred Ability to multitask & work under pressure

Apply Here:

https://forms.gle/r4nsrrbwwqwZq1ox5
Shortlisted candidates will be contacted by HR.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

How many years of experience do you have in Customer Service?
0 years

Less than 1 year

1-2 years

2+ years

Are you comfortable working from the office in Andheri East, Mumbai?
Yes

No

Are you proficient in Google Sheets and Google Docs?
Yes

No

Learning

Do you have experience coordinating with technicians or operations teams?
Yes

No

Do you have experience using Zoho CRM or similar CRM tools?
Yes

No

Are you comfortable working Monday to Friday, 10 AM - 7 PM?
Yes

No

When can you join?
Immediately

Within 15 days

More than 15 days

Are you willing to handle both customer calls and backend coordination?
Yes

No

Work Location: In person