Job Description

Customer Service Executive - Email & Chat Process

Location: Viman Nagar, Pune

Qualification: 12th Pass and Above

Shift: Day Shift | 9:30 AM - 6:30 PM

Working Days: 6 Days a Week (1 Rotational Off)

Salary: Up to ?25,000 + Unlimited Incentives

Experience: 0 to 2 Years in Customer Support

Key Responsibilities:

- Handle customer queries via email and chat with professionalism and empathy

- Provide accurate information and timely resolution to customer issues

- Maintain detailed records of interactions and follow-ups

- Collaborate with internal teams to ensure smooth customer experience

- Meet daily productivity and quality benchmarks

Ideal Candidate:

- Good written English communication skills

- Typing speed and accuracy for chat handling

- Customer-focused attitude with problem-solving skills

- Basic computer knowledge (CRM or ticketing tools is a plus)

- Freshers and experienced candidates welcome

Perks & Benefits:

- Fixed salary + performance-based incentives

- Training provided for process and tools

- Friendly, supportive work culture

- Office near public transport for easy commute

- contact number:8007787273

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person