Job Description

Revised JD for Akasa

Job Opening - Customer Support Executive (Airline Process)

Company: AKASA Airlines

Location: Turbhe (Navi Mumbai)

Employment Type: Full-Time

Compensation

For experience:-

CTC: ₹28,500

In-Hand: ₹24,000

For fresher:-

CTC: ₹23,000

In-hand: ₹ 18,500

Shift Timings

Male Candidates: Rotational Shifts

Female Candidates: Day Shifts (Any 9 hours till 8:00 PM)

Weekly Off: 1 week Off

Eligibility Criteria

Freshers or Minimum 6 months of experience in Customer Service

Key Responsibilities

Handle customer queries and complaints through calls, chats, and emails

Provide accurate information on flight bookings, schedules, and policies

Manage inbound and outbound interactions professionally

Resolve customer concerns and escalate complex cases when required

Support back-office operations such as documentation and follow-ups

Ensure high levels of customer satisfaction and service quality

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person