Job Description

Join Aeon Shipping (Pvt) Ltd - Your Career in Global Logistics Starts Here!

Position:

Customer Care Executive

Industry:

Shipping & Logistics

Aeon Shipping (Pvt) Ltd, a trusted name in freight forwarding and logistics solutions, is seeking a

Customer Care Executive

who is passionate about delivering exceptional customer service and ensuring smooth coordination of logistics operations.

Key Responsibilities:

Handle inbound and outbound customer inquiries related to shipping, freight, and logistics services. Provide accurate information on shipment status, delivery schedules, and service updates. Coordinate with internal departments -- Operations, Sales, and Documentation -- to ensure prompt responses to clients. Maintain strong relationships with existing and potential customers through professional communication. Record and follow up on customer requests, complaints, and feedback until resolution. Support clients with quotation requests, shipment tracking, and documentation requirements. Ensure timely follow-up on leads and maintain updated customer databases. Promote Aeon Shipping's services and contribute to customer retention and satisfaction.

Qualifications & Skills:

Diploma or Degree in

Business Administration, Marketing, Logistics, or related field

.

1-3 years' experience

in customer service, preferably in the

shipping or logistics industry

. Excellent communication and interpersonal skills (verbal & written). Strong problem-solving attitude and customer-oriented mindset. Proficiency in

MS Office (Excel, Word, Outlook)

and email correspondence. Ability to multitask and handle pressure in a fast-paced environment.
Job Types: Full-time, Permanent

Projected Total Compensation: ?50,000.00 - ?100,000.00 per month

Benefits:

Health insurance
Work Location: In person