Job Description

Designation:

Customer Care Executive (Dispatch Department)

Gender:

Female Only.

Experience:

0 - 2 Yrs

Location:

Mumbai (Thane)

Joining Period:

Immediate-15 Days

Function:

Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.

Roles and responsibilities:

Attend calls from customers & understand their requirements. After understanding the customer requirement, give them a solution. If a solution is not sufficient through a phone call, send a query to the Hardware Or Software Guy. Also if the customer query is about courier status then let them know & also inform the dispatch team . Coordination with respective departments depends on customer query. Handle calls on IVR System. Make sure about customer satisfaction. Quick response to customer Making report as suggested from Senior. Basic greetings skill on the phone. Other tasks as assigned
Job Type: Full-time

Pay: ₹11,492.37 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Leave encashment
Work Location: In person